Cookies Policy

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better user experience, remember your preferences, and analyze how our website is used.

Types of Cookies We Use

Essential Cookies: Required for website functionality (login, booking system, security). Cannot be disabled.

Performance Cookies: Collect anonymous usage data to improve our website (Google Analytics).

Marketing Cookies: Track your browsing to show relevant ads and measure campaign effectiveness.

Preference Cookies: Remember your settings and preferences for future visits.

Essential Cookies

twv_session: Maintain browsing session (Session only). twv_booking: Preserve booking information (24 hours). twv_security: Security and fraud prevention (1 year).

Analytics Cookies

We use Google Analytics to understand how visitors use our website. These cookies collect information anonymously including pages visited, time on site, browser type, referring websites, and device information.

Marketing Cookies

With your consent, we use marketing cookies from Google Ads and Facebook Pixel to show relevant ads and measure effectiveness. These cookies may track you across different websites. You can opt-out through browser settings.

Third-Party Cookies

Some cookies are placed by third-party services: Google Maps (location services), YouTube (embedded videos), Payment processors (secure transactions), Social media plugins. These are subject to the respective third party's privacy policy.

Managing Cookies

You can control cookies through: browser settings (all browsers allow cookie management), cookie consent banner on our website, privacy tools like browser extensions, Do Not Track signals (we honor these). Blocking all cookies may affect website functionality, particularly booking features.

Browser-Specific Instructions

Chrome: Settings > Privacy and security > Cookies. Firefox: Options > Privacy & Security > Cookies. Safari: Preferences > Privacy > Cookies. Edge: Settings > Privacy > Cookies. Detailed instructions available on browser websites.

Cookie Duration

Session cookies: Deleted when you close your browser. Persistent cookies: Remain for specified periods (hours to years) until deleted or expired. You can manually delete cookies at any time through browser settings.

Contact Us

Questions about our cookies policy? Contact us at: [email protected] or Level 3, 142 King Street, Sydney NSW 2000, Australia.