Privacy Policy
How we protect and use your information
Last Updated: January 2024
Introduction
Twinkle Voyage Pty Ltd (ABN: 12 345 678 901) is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose your personal information in accordance with Australian Privacy Act 1988.
Information We Collect
We collect personal information including name, contact details, date of birth, passport details, dietary requirements, medical information relevant to tours, emergency contacts, payment details, and travel preferences through forms, emails, and our website.
How We Use Your Information
We use your information to process bookings, communicate about tours, provide customer support, ensure safety, comply with legal obligations, improve services, and send marketing communications with your consent.
Information Sharing
We may share information with tour guides, transport providers, accommodation providers, emergency services, payment processors, and government agencies as legally required. We never sell your personal information.
Data Security
We implement security measures including encrypted transmission, secure storage, restricted access, and regular audits. However, no internet transmission is completely secure.
Your Rights
You have the right to access your information, request corrections, request deletion (subject to legal requirements), opt-out of marketing, and lodge complaints with the Office of the Australian Information Commissioner.
Cookies and Tracking
Our website uses cookies for functionality, analytics, and marketing. You can control cookies through browser settings. See our Cookies Policy for details.
Data Retention
We retain information as necessary to provide services and comply with legal obligations. Booking records kept for 7 years. Marketing information retained until you unsubscribe.
Contact Us
For privacy inquiries, contact our Privacy Officer at: [email protected] or Level 3, 142 King Street, Sydney NSW 2000, Australia.